AST GROUP Quality Policy

AST GROUP: Our Quality-Focused Service Approach

As AST GROUP, we have been providing services in a leading position in our sector since 2008. Our quality policy adopts an approach that aims to keep customer satisfaction at the highest level and continuous improvement.

Our Quality Commitment

The elements that form the basis of our quality policy as AST GROUP are:

• Customer-oriented service approach
• Continuous improvement and innovation
• High professionalism and ethical standards
• Responsibility towards the environment and society
• Emphasis on employee development and satisfaction

Our Quality Standards and Certifications

To maintain our service quality at international standards:

• ISO 9001:2015 Quality Management System
• ISO 14001:2015 Environmental Management System
• ISO 45001:2018 Occupational Health and Safety Management System
• IATA and ICCA accreditations

Our Quality Objectives

As AST GROUP, our quality objectives are gathered under the following main headings:

1. Customer Satisfaction: Providing services that exceed our customers' expectations
2. Process Improvement: Increasing efficiency by regularly reviewing our business processes
3. Innovation: Developing our services by following innovations in the sector
4. Employee Development: Offering continuous training and development opportunities
5. Sustainability: Adopting environmentally sensitive business practices

Our Continuous Improvement Approach

As AST GROUP, we adopt the "Plan-Do-Check-Act" (PDCA) cycle. Thanks to this approach:

• We conduct regular internal and external audits
• We carefully evaluate customer feedback
• We take into account improvement suggestions from our employees
• We closely follow sectoral developments